WSIAT Service Standards Policy

You can expect that established service standards will be met when you visit the WSIAT in person, or make contact by phone, e-file, fax, mail, or e-mail.

Telephone Standards

When you contact the WSIAT by phone, you can expect that:

your call will be answered within four rings during core business hours (8:30 a.m. to 5:00 p.m.) or directed to voicemail (if available) or an alternate number;
your voicemail will be returned within one business day (24 hours); and
in certain circumstances, the WSIAT may adopt a specific communication method for you.

In-Person Service Standards

When you visit the WSIAT, you can expect that:

you will receive service in person from 8:30 a.m. to 5:00 p.m., Monday to Friday, except for statutory holidays unless other times are posted; and
in certain circumstances, the WSIAT may adopt a specific communication method for you.

Correspondence Standards

When you contact the WSIAT by e-file, fax, mail, or e-mail, you can expect that:

we will send you a reply within 15 working days of receipt;
if we need more time to answer your question or concern, we will notify you within 15 working days of receipt; and
in certain circumstances, the WSIAT may adopt a specific communication method for you.

Accessibility

The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is committed to providing an accessible and inclusive environment for all individuals to have access to its services and participate fully in their appeals, particularly at their hearings. Accessible formats and communication supports for persons with disabilities are available. Please see Accessibility to make an accommodation request, provide feedback, and review our accessibility policies and reports, or Contact Us.

French Language Services

Any person has the right to communicate with and/or obtain WSIAT services in French. Proceedings before the WSIAT may be held in English or in French, or in both English and French. For more information, please see Service in French or Contact Us.