Accessibility and Diversity

The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is commited to providing an accessible and inclusive environment so everyone can access our services in a way that respects their dignity and independence.

The WSIAT is committed to:

  • removing systemic barriers and providing a workplace and services that are accessible, inclusive, diverse and culturally responsive.
  • creating a respectful environment for our staff, adjudicators, stakeholders and hearing participants
  • supporting mental health. Learn about resources and supports available and how to get help.

Requests for Accessible Formats and Communication Supports

Forms and information about our appeal process are available on this website. If you need forms or information in an accessible format, please contact the Call Centre or the Accessibility Coordinator.

WSIAT Call Centre: 416-314-8800
Toll Free: 1-888-618-8846
TTY: 416-314-1787
Accessibility Coordinator
Workplace Safety and Insurance Appeals Tribunal
505 University Avenue, 7th Floor
Toronto ON M5G 2P2
416-314-8800; Toll Free: 1-888-618-8846; TTY: 416-314-1787
Email: Accessibility.Coordinator@wst.gov.on.ca

How to Ask for Accommodation

You can ask for an accommodation at any point in the appeal process. Please tell us about your accommodation needs as soon as possible so we can help you more effectively.

To ask for an accommodation, please send in an Accommodation Request Form. If you need help with the form or are unable to complete the form, please call us. We will do our best to remove barriers to ensure access to our services for people who have needs related to a disability.

Our Call Centre is open Monday to Friday 8:30 a.m. to 5:00 p.m.

WSIAT Call Centre: 416-314-8800
Toll Free: 1-888-618-8846
TTY: 416-314-1787

For general information about an accommodation and accessibility, you can contact:

Accessibility Coordinator
Workplace Safety and Insurance Appeals Tribunal
505 University Avenue, 7th Floor
Toronto ON M5G 2P2
416-314-8800; Toll Free: 1-888-618-8846; TTY: 416-314-1787
Email: Accessibility.Coordinator@wst.gov.on.ca

Forms and other information may be sent to us by e-file, mail, courier or fax to 416-326-5164.

Please email us with general inquiries only. Please do not send case-related information or attachments to us via email. We will delete emails containing case-related information because we are obligated to protect the confidentiality of personal information.

WSIAT Accessibility Feedback Process

The WSIAT welcomes feedback on how we provide accessible services. If you want to provide feedback on our services or facilities to people with disabilities, you can do this by:

Email:

Accessibility.Coordinator@wst.gov.on.ca

Phone:

Accessibility Coordinator at 416-314-8800; Toll Free: 1-888-618-8846; TTY: 416-314-1787

In person at our reception desk:

Workplace Safety and Insurance Appeals Tribunal
505 University Avenue, 7th Floor
Toronto ON M5G 2P2

Mail:

Accessibility Coordinator
Workplace Safety and Insurance Appeals Tribunal
505 University Avenue, 5th Floor
Toronto, ON M5G 2P2

All feedback about how we provide services or facilities to people with disabilities will be sent to the Accessibility Coordinator. The Accessibility Coordinator will acknowledge receipt of the feedback.

Where a response is needed, you can expect to hear from us within 10 days. Some feedback may require more time to address and we will let you know if it will take longer than 10 days.

The WSIAT will respond to feedback in the person’s preferred response format. If no response format is noted, we will respond in the same format the feedback was received.

We will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Accessibility Policies and Reports

Reports and documents required under the Accessibility for Ontarians with Disabilities Act (AODA) are available to the public on request. Requests for AODA-related reports and documents can be directed to the WSIAT’s Accessibility Coordinator.

The WSIAT’s Accessibility Policies can be found here:

The WSIAT’s report on the (2021) Stakeholder Access to Justice and Accessibility Survey can be found here:

The WSIAT’s Annual Status Reports can be found here: